Refund & Cancellation Policy

This policy describes when orders can be cancelled, when refunds are issued, and how they are processed. It should be read alongside the Buyer Protection & Dispute Policy.

1. Pre-Shipment Cancellations

1.1 Who Can Cancel

Only the buyer (or an admin) may cancel an order before it has been marked shipped by the seller. Sellers cannot unilaterally cancel a paid order; they should contact the buyer and request the buyer initiate cancellation, or contact us at cricketsportshop@gmail.com.

1.2 When Cancellation Is Allowed

Cancellation is permitted only while the order is in “Payment Held” (HELD) status — that is, after payment has been captured but before the seller marks the order as shipped.

• Once the seller marks the order as shipped, cancellation is no longer available.
• Orders in CREATED status (payment not yet captured) can be abandoned; no charge has been made.

1.3 How to Cancel

Navigate to your order page and click “Cancel Order.” You will be asked to provide an optional cancellation reason. The cancellation is processed immediately.

1.4 Refund Amount on Cancellation

When you cancel a HELD order, the platform fee (3% of the transaction amount) is retained by Cricket Market. The remainder is refunded to your original payment method.

Example: If you paid $100.00, the platform fee is $3.00. You would receive a refund of $97.00.

2. Platform Fee on Cancellation

The 3% platform fee is non-refundable upon buyer-initiated cancellation. This fee covers payment processing costs and Platform operating expenses already incurred at the time of payment capture.

The platform fee is waived and fully refunded only in the following circumstances:

• We cancel the order due to a Platform error or technical failure on our side.
• The seller fails to ship and we administratively cancel the order.

3. Post-Shipment: No Cancellation

Once a seller marks an order as shipped, cancellation is not available. If you have a problem with the item after delivery, you must use the dispute process described in the Buyer Protection & Dispute Policy.

We do not offer exchanges. If you and the seller agree to an exchange after delivery, you must transact as a new listing on the Platform.

4. Dispute-Based Refunds

If our team resolves a dispute in your favor (buyer wins), you receive a full refund of the transaction amount to your original payment method. In this case, the platform fee is not refunded — the seller absorbs the platform fee cost.

Dispute-based refunds are only available:

• While the order is in DELIVERED status (before the auto-release fires).
• For reasons that qualify under our Buyer Protection Policy.
• After our team completes its review (typically 3–5 business days after the dispute is filed).

5. Refund Processing

All refunds are processed through Stripe to the original payment method used at checkout. We do not issue refunds by cash, check, or store credit.

Typical refund timelines:

• Credit cards: 5–10 business days to appear on your statement, depending on your card issuer.
• Debit cards: 2–5 business days in most cases.

We process the refund on our end immediately upon decision, but we cannot control your bank’s processing timeline. If you do not see a refund within 10 business days, contact us at cricketsportshop@gmail.com.

6. Non-Refundable Situations

Refunds are not available in the following situations:

• The 48-hour delivery window has expired and funds have been automatically released to the seller.
• You confirmed delivery and the funds were released to the seller.
• A dispute was filed but resolved in the seller’s favor.
• The item was accurately described and matches the listing (buyer’s remorse).
• You conducted a transaction off-platform to circumvent fees or dispute protections.
• Your account was suspended for policy violations.

7. Contact

For questions about a refund or cancellation:
cricketsportshop@gmail.com
SNA2 LLC d/b/a Cricket Sport Shop
11003 Bluewater Lagoon Cir, Cypress, Texas 77433